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Store Policy

Shipping Policy

Please allow up to 3 days to process your order. After placing your order,  standard shipping takes up to 7-10 BUSINESS days (depending on your location, time of the year (holiday time) and our inventory. During holiday time, shipping takes 3-14 BUSINESS days. 

When placing your order, please make sure your billing and shipping information matches. If the name on the order does not match the billing name, this will result in an immediate refund. We do NOT ship any orders with different billing and shipping information due to chance of fraudulent orders. For those placing orders for others, please make sure you add the receivers name on PayPal so that your order wont be cancelled. 

Effective 4/21/2020, ALL orders whether its express shipping or standard, will need 2 BUSINESS days for processing time to prevent fraudulent transactions. This means, after you've placed your order we will need 2 BUSINESS days, which does NOT included the day you ordered, to process. Some orders depending on payment type, may require additional information prior to being fulfilled. 

At this time, Sauvage Virgin Hair ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Sauvage Virgin Hair ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier. 

Please note that we are NOT responsible for USPS scanning and processing time. Once we create your shipping label we drop off within 24 hours after tracking is sent. After tracking is sent and order is dropped off to USPS, the responsibility is now left with USPS. Please notify them at 1 (800) 275-8777 with your tracking number for any questions you may have after we ship your order. We will do our best at assisting when contacting USPS to make sure our customers receive their orders by giving you the exact USPS location we used to ship your items as well as proof your items were dropped off to their location. Any further assistance would be from USPS. Please note that USPS scanning time may have delays due to COVID-19 however we are doing our best to work around this. 

Returns & Exchanges

Sauvage Virgin Hair's return policy is strictly NO RETURNS AND NO REFUNDS. All sales are FINAL. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE CHECKING OUT. We will insure your purchase by answering all questions and providing all the information needed that meets your needs for your purchase. Please understand that once we sell our product to customers it will be considered used. Any issues you may have with our product we will insure you great customer service to satisfy your needs. 

YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.

IN RESPECT OF ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS, THEN:

(A) ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE (SAUVAGE VIRGIN HAIR) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.

(B) THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.

IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.

 

HERE AT SAUVAGE VIRGIN HAIR WE DO OUR UTMOST TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION.

 

IN THE UNLIKELY CASE THAT YOU DO RECEIVE A UNIT/PRODUCT WITH A FAULT WE ARE HAPPY TO EXCHANGE OR ISSUE A REFUND FOR THE ITEM IF THIS ISSUE HAPPENED TO BE CONTROLLED BY US (SAUVAGE VIRGIN HAIR).

 

PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING YOUR ORDER BACK SO THAT WE CAN ADVISE ON HOW TO RETURN TO US. 

EMAIL - info@sauvagevirginhair.com

PLEASE NOTE THAT SAUVAGE VIRGIN HAIR DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU FEEL THE COLOR DOES NOT SUIT, IF YOUR STYLIST GAVE YOU THE WRONG INFORMATION OR IF YOU SELECT THE WRONG CAP SIZE FOR YOUR CUSTOM UNIT. 

 

PLEASE MAKE SURE ANY ORDERS PLACED ARE CORRECT.

 

TO ENSURE YOU HAVE THE CORRECT CAP SIZE PLEASE MAKE SURE YOU MEASURE YOUR HEAD AS PER OUR SIZE CHART. 

PLEASE NOTE: MEASUREMENTS ARE IN INCHES IT IS ESSENTIAL THAT YOU MEASURE YOUR HEAD ACCURATELY PRIOR TO ORDERING YOUR UNIT, IF YOU HAVE ANY DIFFICULTIES PLEASE CONTACT US FOR GUIDANCE AND ASSISTANCE. 

 

REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT.

 

SAUVAGE VIRGIN HAIR DOES NOT SUGGEST TO ALTER OR COLOR ANY UNITS THAT HAVE ALREADY BEEN COLORED. PLEASE CONTACT OUR CUSTOMER SERVICE FOR ASSISTANCE AND GUIDANCE. 

 

ALL RETURNS ARE INVESTIGATED BY A PROFESSIONAL TEAM OF HAIRDRESSERS AND IF THE RETURNED UNIT HAS BEEN ALTERED IN ANYWAY I.E. THE UNIT HAS BEEN GIVEN BLEACH KNOTS, TRIMMED, OR COLORED. BEEYOURHAIR CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED TO THE UNIT AND IF WE RECEIVE A UNIT THAT HAS BEEN ALTERED WE WILL RETURN THE PRODUCT TO YOU. 

 

IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS; 

 

YOU MUST CONTACT THE SAUVAGE VIRGIN HAIR CUSTOMER SERVICE TEAM WITHIN 3 DAYS OF RECEIVING THE PRODUCT. 

 

THE UNIT MUST BE IN ORIGINAL CONDITION, UNWORN, UNCUT OR ALTERED IN ANYWAY. WE CANNOT ACCEPT RETURNED UNITS THAT HAVE HAD THE LACE CUT OR BEEN WORN. PLEASE TAKE CARE WHEN TRYING ON THE UNIT AND DO NOT CUT THE LACE. A PHOTOGRAPH DETAILING THAT THE UNIT IS IN ORIGINAL CONDITION WITH THE LACE WILL BE REQUIRED BEFORE A RETURN IS PERMITTED, FAILURE TO COMPLY WITH THIS WILL RESULT IN THE UNIT BEING RETURNED TO YOU. 

 

RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER. 

 

IF YOUR UNIT IS FAULTY WE WILL ADVISE YOU HOW TO RETURN THE UNIT TO US. 

 

REFUNDS (ONLY ISSUED IF A UNIT IS FAULTY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 11 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT. 

 

PLEASE KEEP AN EYE OUT FROM EMAIL NOTIFICATIONS FROM US AS WE WILL KEEP YOU UPDATED!